Privacy Policy

XPark operates www.xparking.co.uk and our physical storage facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you hire a storage unit, visit our facility, or use our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our services.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you. This includes:

• Personal Identifiers: Name, billing address, shipping address, email address, phone number, driver’s license number, or other government-issued ID (required for identity verification and service agreements).
• Financial Information: Credit card numbers, bank account details, and billing history processed through our secure payment gateways.
• Facility Access Data: Gate access codes, times and dates of entry/exit to the facility, and unit numbers assigned to you.
• Security Footage: Video and images captured by security cameras located in common areas, access points, and hallways at our physical facilities for safety and security purposes.
• Digital Data: IP address, browser type, and usage data collected via cookies when you interact with our website.

2. How We Use Your Information

We use the information we collect to operate our storage business efficiently and securely, including to:

• Verify your identity and process your license agreement.
• Manage your account, process payments, and issue billing statements or notices.
• Provide facility access codes and maintain facility security.
• Monitor security footage to prevent theft, vandalism, and unauthorized access.
• Communicate with you regarding your account, updates to our terms, or administrative messages.
• Comply with legal obligations, such as lien laws, foreclosure procedures for abandoned units, or responding to subpoenas.

3. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services for us, such as payment processing, gate access software management, cloud storage, and email delivery.
• Legal & Law Enforcement: If required to do so by law, court order, or if we believe disclosure is necessary to protect the safety, rights, or property of our business, our customers, or the public.
• Lien & Auction Compliance: In the event of non-payment, we may share necessary account information with auction platforms or public notices as required by local storage lien laws.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we take reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception.

Security camera footage is stored securely and is automatically overwritten on a regular schedule unless required for an ongoing investigation.

5. Your Rights and Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. You can update your account information at any time by logging into our online portal or contacting our office.

6. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

XPark

0800 612 2910